Frequently Asked Questions

QuoteHeaven is a free, impartial comparison service that helps you find trusted funeral directors in your area. Simply enter your postcode and tell us about the type of service you are looking for. We then match you with vetted funeral directors who can meet your needs, and they provide you with clear, comparable quotes. There is no obligation to proceed with any quote you receive.

Yes, our service is completely free for families. We do not charge you anything to use our comparison service or to receive quotes. Funeral directors in our network pay a small referral fee, which is how we fund our service. This fee does not affect the price you are quoted — funeral directors offer the same prices to QuoteHeaven users as they do to anyone else.

The number of quotes you receive depends on the number of funeral directors in our network who cover your area and can meet your requirements. In most cases, you will receive between two and four quotes. In some rural areas, fewer options may be available, but we always strive to provide you with the best possible selection.

Once you submit your quote request, we match your requirements with funeral directors in our network. The matched funeral directors will then contact you directly, usually within a few hours during business hours. They will discuss your needs in more detail and provide you with a personalised quote. You are free to take as much time as you need to consider your options, and there is no pressure or obligation to proceed.

Absolutely not. Our service is entirely no-obligation. You are free to compare the quotes you receive and make your own decision in your own time. If none of the options feel right, you are under no pressure to proceed. We want you to feel confident and comfortable with whatever choice you make.

Funeral costs in the UK vary significantly depending on the type of service, location, and individual preferences. As a general guide: a direct cremation typically starts from around £895, a standard cremation service from around £1,800, and a traditional burial from around £2,500. These figures include the funeral director’s fees but may not include all disbursements such as cemetery or crematorium fees, flowers, or catering. Our funeral cost calculator can help you get a more accurate estimate based on your specific needs.

The prices displayed on our Site are provided directly by the funeral directors in our network and are regularly reviewed. However, they are intended as a guide and starting point. Your final quote may differ based on your specific requirements, the time and date of the service, and any additional options you choose. The funeral directors you are matched with will provide you with a detailed, personalised quote that reflects your exact needs.

We understand that cost can be a significant concern. There are several options that may help:

• Direct cremation is the most affordable option, typically starting from around £895.
• Funeral Expenses Payment is a government grant available to those on certain benefits. You can apply through the Department for Work and Pensions.
• Some local authorities offer public health funerals for those who have no means to pay.
• Many funeral directors offer payment plans that allow you to spread the cost over several months.

Our team is happy to discuss your options with you. Please contact us if you need guidance.

We take your privacy extremely seriously. Your personal data is protected by industry-standard encryption, and we are fully compliant with the UK General Data Protection Regulation (UK GDPR). We only share your details with the funeral directors who are matched to your request, and we never sell your data to third parties for marketing purposes. For full details, please see our Privacy Policy.

Every funeral director in our network goes through a thorough vetting process before being accepted. We verify their professional qualifications, insurance coverage, and business registration. We also review their pricing transparency, customer feedback, and overall reputation. We regularly monitor our partners and will remove any funeral director who does not meet our standards. If you have concerns about a funeral director you were matched with, please let us know immediately.

Yes. QuoteHeaven is not owned by or affiliated with any funeral director or funeral services provider. We are an independent comparison service. While funeral directors pay a referral fee to be part of our network, this does not influence which funeral directors we match you with. Your matches are determined solely by your location, requirements, and preferences.

A prepaid funeral plan allows you to arrange and pay for your funeral in advance, at today’s prices. This means your family will not have to worry about the cost or the arrangements when the time comes. Since 29 July 2022, all providers of prepaid funeral plans must be regulated by the Financial Conduct Authority (FCA), giving you additional protection and peace of mind. Learn more on our prepaid funeral plans page.

Yes, our service is designed for both immediate need and planning ahead. If you have recently lost a loved one and need to arrange a funeral, our comparison service can help you find a funeral director quickly. Simply request your quotes and indicate that the arrangement is needed urgently, and we will prioritise your request.

Yes, you can use our service to research options and get an idea of costs without committing to anything. Many people find it helpful to compare funeral directors and understand pricing in advance, so that their family has clear guidance when the time comes. You can also use our funeral cost calculator to get an estimate without providing any personal details.